Andrews Hamburgers

Solving peak waiting
times with online ordering

Reducing waits and missed calls
for a busy surburban burger joint

Reduced missed calls

Improved customer experience

Scenario

Andrews Hamburgers is busy suburban joint dubbed as a “Melbourne burger institution”

Prior to the days of commonplace online ordering, delivery partners and QR codes, ordering a burger at Andrews on a Friday night was an effort.

  • Long wait times when queueing
  • Placing a phone order was difficult with the line constantly busy.

Long wait times
and missed calls

Process

  • Developed a custom online ordering app and website.
  • Developed a custom tablet based POS to manage online orders.

Online ordering
website and app

Results

  • Decreased missed phone calls during peak periods.
  • Business-friendly online ordering option without the high commission rates of delivery partners.
  • Convenient and easier user experience with an online menu.

Reduced missed
calls with self-serve option

Services

  • Custom Development
  • Solution Design